With record holiday spending, there is likely to be record returns over the next few days as gifts that were the wrong size, wrong color, or just weird are exchanged. Different retailers have different return policies and procedures.
Amazon
At Amazon, purchased items may be returned within 30 days of delivery. It can take up to 25 days for the item to reach the company once it is returned. After that, it can take another two days for the refund to be processed and another three to five business days for the refund to make it to the customer’s account.
If you’re returning an item to Amazon, you’ll pay the shipping charge upfront, but Amazon will refund up to $20 in shipping costs. Customers receive the full postage cost if they are returning a damaged or incorrect item.
Amazon’s policies may differ from some third-party sellers who use Amazon. You can sort out the details here.
Walmart
At Walmart, customers may return purchases within 90 days of the transaction. The item should be in its original condition, it should not have been used, and it should be in its original manufacturer packaging with price tags and manuals intact.
Consumers should know there are different rules in case you don’t have the receipt. Also, items marked as “non-returnable” are final sale and, as the label indicates, cannot be returned.
Other exceptions to the general return policy include specific items that have only a 14-day window for returns, such as post-paid cell phones. For items with a 14- or 30-day return window, Walmart starts the clock on December 26, 2019. Items under the 90-day return window will have no change.
Check out Walmart’s full return policies here.
Target
Target will provide a refund or exchange on most unopened items that are returned within 90 days. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board, Target.com, or in the item department.
It’s important to note that items that are opened, damaged, or do not have a receipt may be denied a refund or exchange.
There may be different policies for items sold by a Target Plus Partner. Items in new condition and returned within 90 days will receive a refund. All items sold by partners must be returned to Target, either in-store or by mail.
Some items sold by a Target Plus Partner have a modified return policy noted on the receipt or on Target.com. Items that are opened or damaged may be denied a refund.
You can check out Target’s full return policies here.
Reports Consumer Reports.
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