NYC Health + Hospitals’ Five Long-Term Care Facilities Achieve Five-Star CMS Ratings

NYC Health + Hospitals today announced that the Centers for Medicare & Medicaid Services (CMS), the agency responsible for ensuring that nursing homes meet certain quality standards.

Gave the City’s five public long-term care facilities a five-star quality rating, including NYC Health + Hospitals/Carter (Harlem), Coler (Roosevelt Island), Gouverneur (Lower Manhattan), McKinney (Brooklyn) and Sea View (Staten Island).

All NYC Health + Hospitals Long-Term Care Facilities earned 5-Star CMS Overall Ratings, with the exception of NYC Health + Hospitals/Coler. The stars tell New Yorkers and prospective patients about how well a facility is caring for residents’ physical and clinical needs.

CMS ratings are determined by three standards across three domains, including health inspections, staffing, and resident-level quality measures.

• Health inspections: This rating contains the three most recent health inspections and investigations due to complaints. All information is gathered by trained, objective inspectors.

• Staffing: This rating is determined using staffing data and includes the number of hours of care provided on average to each resident per day by nursing staff, considering the different levels in care residents require.

• Quality Measures (QMs): This offers insight about how well a nursing home is caring for its residents’ physical and clinical needs.

“The recent 5-Star CMS Quality Ratings of our post-acute facilities is a testament to the comprehensive person-centered care, compassion and dignity we offer New Yorkers when long-term care and rehabilitation becomes their path to healing and maintaining independence,” said Khoi Luong, DO, NYC Health + Hospitals Senior Vice President of Post-Acute Care.

“We are extremely proud that all our post-acute facilities have earned a 5-Star in Quality once again,” said NYC Health + Hospitals Post-Acute Care Chief Quality Officer Marisol Arroyo, MPH, CPHQ, LNHA. “It demonstrates the commitment of our team to provide the highest quality care and safety to our short-term rehabilitation patients and long-term residents.”

“One essential component in maintaining 5-stars is the staffing component. We have amended out staffing plans to not only meet, but exceed, the state recommended staffing hours per resident per day,” said NYC Health + Hospitals Post-Acute Care Chief Nursing Officer, Marian McNamara, RN, MSN. “This rating validates extraordinary quality care provided to our residents’ post-acute care nursing teams. They truly are the heart of healthcare.”

“I’m proud that the Gouverneur Skilled Nursing Facility is among the best nursing homes in New York, as noted by the CMS 5-star rating — the highest possible — based on our excellent staff’s contribution to providing high quality care,” said NYC Health + Hospitals/Gouverneur Chief Executive Officer Susan Sales, MPA, FACHE, LNHA. “This rating would not be possible without the work of our hardworking interdisciplinary team including nurses, doctors, dietitians, rehabilitation specialists and the many support departments that help run Gouverneur.”  

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“While the 5-star CMS rating system helps define our success, it is the daily approach and dedication from the staff that has helped us to sustain these rankings,” said NYC Health + Hospitals/Sea View Chief Executive Officer Matthew Levy, MHA, LNHA. “Staff are trained to treat all residents with the utmost respect, ensuring that their dignity is maintained. More than We build strong and trusting relationships with our residents, patients and their families. This is the home to over 300 residents/patients and we want them to be completely comfortable, satisfied with the approach and collaborate when possible.

“Coler’s consistent 5-Star Quality Rating demonstrates our front-line staff’s commitment to excellence in their provision of resident-centered care,” said NYC Health + Hospitals/Coler Chief Executive Officer Stephen Catullo, MBA, LNHA. “They set a standard of quality which inspires everyone around them to provide safe and effective care and treatment to our residents.”

“It is a great honor that Carter has continued to earn a 5-star Quality Rating,” said NYC Health + Hospitals/Carter Chief Executive Officer Floyd Long, MBA, LNHA.  “The Five Star Quality Rating System is a tool to help those seeking skilled nursing care the opportunity to review and compare their performance. It is our goal to continue to improve our performance and remain a high-performing organization as we play a vital role in the NYC Health + Hospitals mission.”

“Five stars is important to our McKinney residents and their families. It indicates that we are performing at an exemplary level which builds trust, allowing our staff to always do what’s right,” said NYC Health + Hospitals/McKinney Chief Executive Officer David Weinstein, MA, HSA, LNHA. “Having the right resources in the right place has allowed us to maintain the highest of standards.  Our staff take great pride in the work they do, and I salute all of them for their continued commitment to excellence.”

NYC Health + Hospitals currently has 1,500 patients/residents in its post-acute long-term care facilities, coming from all over New York City, and ranging in age from 27 to 110. There are 606 nursing homes in the state and 167 in the five boroughs.

To learn more about NYC Health + Hospitals’ long-term care facilities, visit https://www.nychealthandhospitals.org/postacutecare.

For Admissions, please call 646-694-6680.